Senior Operations Specialist
We are looking for an analytical and solutions-driven Senior Operations Specialist to join our operations team in our Kenya ride-hailing operations.
Location: Nairobi, KenyaView all roles
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
As a Senior Operations Specialist, you will be responsible for the day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance. You will be working closely with the Senior Operations Manager and General Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.
This is a critical, impactful and highly rewarding role: Kenya is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible.
What you can expect
Main tasks and responsibilities:
Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations.
Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements
Hands-on supply management in Kenya - working autonomously and taking initiatives through the stages of driver acquisition, conversion and retention.
Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You have 3+ years experience in operations, analytics, or a similar field
You are highly analytical and have a data-driven mindset with excellent Excel skills
You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.
You possess excellent communication in English and Swahili with good negotiation and collaboration skills, and excel at networking and relationship-building.
You’ve successfully led projects from planning through execution, including communicating with stakeholders, analysing data, and providing actionable recommendations.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
