Senior Operations Specialist
We're looking for a sharp, data-driven and execution-oriented Senior Operations Specialist to support and drive key operational pillars in Uganda — Marketplace Performance, Rider Growth, Driver Growth, and Driver Engagement.
This is a high-impact role where you’ll shape city performance through strategic planning, execution, and continuous performance improvement.
You'll be responsible for managing city-level targets, supporting onboarding and reactivation of drivers, improving marketplace quality (surge, ETA, SC), and helping drive rider and driver loyalty.
This is a hands-on role with a strong balance of analytical depth, commercial instinct, and operational excellence.
Location: Kampala, UgandaView all roles
What you can expect
Main tasks and responsibilities:
Monitor, report, and act on key metrics such as ETA, Search Coverage, Surge, Utilisation, and Finish Rate
Own weekly city-level performance reviews and proactively identify areas for improvement
Drive growth in Scheduled Rides, Bolt Send, and High-Value Categories (e.g. Comfort, XL)
Manage scout activations, funnel quality, and lead tracking to ensure we meet monthly supply targets
Lead monthly booster events and regular driver roundtables in Kampala and key towns
Implement ongoing training and comms to improve driver experience and retention
What we expect
About you:
Experience is great, but what we look for is drive, intelligence, and integrity.So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
4–7 years of experience in operations, logistics, mobility, or marketplace businesses
Strong analytical skills with experience using Excel/Sheets and operational dashboards
Proactive, structured, and comfortable working with ambiguity
Confident communicator — able to work with field teams, BPOs, and cross-functional stakeholders
Passion for mobility, rider and driver experience, and solving real-world problems
Ideally experienced in working in or leading in Uganda or similar markets
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a key role in shaping Uganda's ride-hailing landscape
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
