Senior Content Designer, Platform

We’re looking for a skilled UX Writer / Content Designer to join our team to craft clear, concise, and user-friendly copy. You will help to ensure that every bit of content and information contributes to a seamless and enjoyable experience for millions of users who use our products.Location: Tallinn, Estonia

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About the role

As a Senior Content Designer, your primary responsibility will be to design UX text and content for our digital experiences to help users navigate our products. You’ll collaborate with designers, product managers, and developers to create user-centric in-app or web microcopy for onboarding, feature naming, checkout flows, promotions, error messages, instructional materials, and more. You'll also contribute to our growing AI support and conversational experiences — writing and refining system prompts, designing conversation flows, and shaping the voice of AI-powered touchpoints alongside our support engineering team. Your success in this role depends on your ability to build strong partnerships with stakeholders from diverse domains and functional backgrounds to influence their strategies and decision-making processes. Location: This role is based in Tallinn, with relocation support available. We may also consider exceptional candidates based in Berlin or Warsaw, where parts of our Platform and Support engineering teams are located.

Main tasks and responsibilities:

Crafting and iterating copy to optimise user comprehension and engagement while ensuring alignment with our Product Style Guide.
Designing conversational and AI-driven experiences, including writing and refining system prompts for support and in-product AI features.
Conducting audits and research to identify opportunities and drive consistency across our products.
Creating best-practice documentation and guidelines for product managers and designers.
Staying up-to-date with the current best practices in UX content.
Collaborating with user researchers, product managers, engineers, and other stakeholders to grasp user needs, project requirements, and limitations.
Main tasks and responsibilities:

About you:

You have experience as a senior content designer or UX writer, preferably in a fast-paced technology or internet-based company, and a proven track record of shipping digital products that serve millions of users.
You have a strong portfolio showcasing a range of writing samples for mobile and web platforms, including but not limited to: user interface copy, microcopy, information architecture, conversation design, direct or transactional emails, etc.
Experience designing for AI-powered products (chatbots, support assistants, or LLM-based features) is a strong plus. If you have familiarity with prompt engineering and writing for conversational interfaces, you’ll be able to hit the ground running.
You're a creative person who takes the initiative to find solutions to problems. You take ownership over your work, have exceptional collaboration skills, and have a strong record of working with cross-functional teams and influencing stakeholders effectively.
You're a creative person who takes the initiative to find solutions to problems. You take ownership over your work, have exceptional collaboration skills, and have a strong record of working with cross-functional teams and influencing stakeholders effectively.
You have an outstanding command of English grammar and spelling and communicate fluently in English.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
About you:

Apply now and join us to make cities for people, not cars.

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Why you’ll love it here:

Bolt’s Product and Design teams tackle everyday challenges at scale. From rides to food to rentals, we turn complex problems into simple, useful solutions that make cities for people, not cars. The work is fast, collaborative, and full of opportunities to learn, grow, and shape urban life for millions.
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Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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