Regional Domain Manager - Driver Operations

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Driver Ops to lead Bolt's Driver Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Driver Operations initiatives at Regional Level.Location: Nairobi, Kenya

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About the role

You will ensure that every central program - spanning Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context. As the accountable owner for regional Driver Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Main tasks and responsibilities:

Drive the end-to-end execution of global Driver Ops initiatives in the region, ensuring every program (Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement) achieves its targets
Main tasks and responsibilities:

About you:

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
About you:

Apply now and join us to make cities for people, not cars.

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Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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