Local Operations

As the Courier Operations Manager in Cyprus, you will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You’ll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We’re seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings. Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop.

We’re looking for a Customer Support Manager who combines strong people leadership, analytical thinking, and a hands-on approach to Customer Support operations. You’re someone who enjoys developing people, improving team performance, and creating an environment built on trust, accountability, and open communication. You also enjoy working with data—understanding why something is happening, identifying patterns, and using insights to make thoughtful, evidence-based decisions. Whether you’re coaching team members, managing performance, improving workflows, or resolving operational challenges, you stay organized, take initiative, and follow through on agreed actions. If you’re an experienced people manager who is analytical, proactive, comfortable navigating a fast-paced operational environment, and motivated to help both people and processes improve, this role could be a great fit for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. This is a great opportunity to lead and develop a team of Customer Support Specialists while helping improve service quality, operational efficiency, and the overall customer experience. Beyond managing daily operations, you’ll work with Customer Support metrics and operational data, identify trends and root causes, improve workflows and tools, and collaborate with local and global teams to deliver sustainable improvements. Monthly gross salary: 3,455 GEL + biannual performance-based bonuses Probation period: 6 months Hybrid work opportunity: Option to work remotely 1 day per week

We’re looking for a Senior Operations Specialist (Driver Engagement and Growth - Communications and CRM). This is a hands-on and impact-focused role where you’ll be responsible for the strategy, planning and execution with drivers across multiple channels and be expected to operate with agility and independence. You’ll collaborate with local ops, local marketing and central marketing specialist teams to shape and execute end-to-end communication strategies and campaigns tailored specifically for our drivers across social media, WhatsApp, email, and in-person activations at local hubs.

The Operations Specialist is responsible for the day-to-day operations of Bolt Drive's fleet in Latvia. The role ensures that vehicles are available, safe, clean, and well maintained, delivering an outstanding customer experience while supporting business growth. Working closely with the Operations Manager, external service partners, and cross-functional teams, you'll help maximize fleet availability, improve operational efficiency, control costs, and continuously optimize processes. This is a hands-on operational role where ownership, analytical thinking, and problem-solving are key to success. The gross annual salary for this role ranges from €23,000 to €29,000, depending on your skills, experience, and qualifications.

We're looking for a leader with genuine general management experience — someone who has owned a P&L, built teams, and driven growth with commercial rigour. This role demands entrepreneurial ambition, sharp analytical thinking, and the credibility to represent Bolt externally with regulators, partners, and media.

What drives our operations? Our people! Paraguay is a well-established and strategically important market for us, where we have been operating for more than five years. In this role, the focus is on protecting and extending market leadership, accelerating sustainable profitability, sharpening operational discipline, and continuing to develop a high-performing local organisation. As General Manager , you will be fully accountable for Bolt's performance and long-term success in Paraguay. You will own the country strategy, P&L delivery, operational excellence, regulatory positioning, and people leadership. Acting as the face and voice of Bolt in the market, you will work closely with regional and HQ teams to drive continued growth, efficiency, and market leadership.

Bolt Food is looking for a bold and driven General Manager to lead our delivery business in the home market Estonia - a fast-paced, high-potential market where we already hold significant market share. The question is no longer "how do we enter or scale?" - it's "how do we win from here?" With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. This is a unique opportunity to lead one of our most strategically important markets, backed by strong central and regional support. You'll shape the long-term vision, build and coach high-performing teams, and focus relentlessly on execution. You should feel very comfortable with both zooming in and zooming out. We're looking for someone who can own the P&L, think in cohorts and levers to build hard value proposition, and bring sharp commercial instinct to everything from positioning to growth strategy. You'll need to be just as comfortable deep in the data as you are coaching a team or aligning with central stakeholders.

We are looking for a Head of Marketplace to lead Bolt's UK Marketplace Operations function on a 12-month fixed-term contract. Reporting to the Senior General Manager, UKI, you will own marketplace performance across one of Bolt's largest and most strategically important markets, shaping the strategy and execution that drives sustainable growth, marketplace efficiency and profitability. You will be responsible for defining and executing the UK marketplace strategy, optimising supply and demand, and leading a team of approximately 10 Marketplace professionals. Using data, experimentation, AI and commercial judgement, you will identify opportunities to improve marketplace efficiency, customer experience and profitability while ensuring sustainable growth. Working closely with Growth Analytics, Public Policy, Marketing, Product, Finance and Central Operations teams, you will translate insights into action, influence product development, and drive high-impact initiatives that improve marketplace health at scale. This is a highly strategic and analytical leadership role for someone who thrives on solving complex marketplace challenges, leading high-performing teams, and making data-driven decisions that deliver measurable business impact.

We are looking for a highly motivated Junior Customer Support Specialist to help us build quality-oriented service for our customers. As a Junior Customer Support Specialist you will contribute to improve the quality and speed of Bolt Food's customer support. Are you after a high-impact role in a fast-growing organisation where you can build from scratch and scale both yourself and the business? Then this one might be for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. Please note that this is a full-time contract opportunity. The monthly gross salary for this role is 1945 GEL + night shift bonuses + biannual bonuses based on performance. Probation Period: 6 Months Working Model : Hybrid Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

We’re looking for a Junior Supply Operations Specialist who combines analytical thinking, strong organizational skills, and a hands-on approach to partner courier operations. You’re someone who enjoys working with people, solving operational problems, and improving processes. You also enjoy working with data - understanding why something is happening, identifying patterns, and using insights to make thoughtful, evidence-based decisions. Whether you're onboarding new partner couriers, monitoring performance metrics, resolving operational issues, or supporting partner couriers through different communication channels, you stay organized, take initiative, and enjoy turning ideas into action. If you’re motivated, detail-oriented, eager to learn, and ready to grow in a fast-paced environment, this role could be a great fit for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. This is a great opportunity to start your career in operations while supporting partner courier onboarding, engagement, performance, and day-to-day operational processes. You'll gain practical experience working with both people and data while helping us create a great experience for partner couriers, restaurants, and customers. Beyond supporting daily operations, you'll also work with engagement, quality, and utilization metrics. You'll help identify trends, improve processes, and support data-informed decisions that strengthen partner courier operations and performance. Monthly gross salary: 1945 GEL Probation period: 6 months