Senior Product Analyst, Eater Experience
We are looking for an experienced Senior Data Analyst to join our Product Analytics team and help us scale and improve our main Bolt Food app for millions of customers.
Location: Tallinn, Estonia | Berlin, GermanyView all roles
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Eater application is the face of our platform, and providing the best possible experience to our customers is the goal of Eater Experience team. As a Senior Product Analyst, you will take full ownership of data-based decision making in Eater Experience group and its subdomains, becoming key partner to a team of 40 professionals: product managers, designers, UX researchers and engineers.
At Bolt you will be much more than a data cruncher. Our Senior Product Analysts are co-leading the development of the product, being the voice of the customer, and playing a crucial role in deciding what we build and why.
What you can expect
Main tasks and responsibilities:
Analysing the vastness of our data to understand what makes our product lovable, what causes customers to stick, what makes them churn, and how we can retain them
Determining measures of success and building up metric architecture - what exactly is a good experience? How do various metrics affect each other and what should we optimise for?
Nailing down gaps in conversion funnel across the end-to-end experience from signing up to the platform to placing an order
Contributing to the team’s understanding of how customers use our app, what are the patterns they follow, and how we can make it easier
Identifying the most impactful opportunities in product development through data - features and configurations, design and user flow, personalisation, in-app communication, price packaging and more
Measuring the impact of product developments through understanding how they affect our customers and our business
What we expect
About you:
You hold BSc in Mathematics, Economics, Computer Science, Information Management or Statistics
You have at least 2-4 years of experience dealing with large volumes of data
You have outstanding SQL skills and a solid grasp of Python/R for data analysis
You are fluent with at least one of the BI tools and data visualisation in general (Looker, Tableau, PowerBI, Qlik, DataStudio, Metabase etc), and have experience with product analytics tools (e.g. MixPanel, Amplitude)
You have a proven ability to lead experimentation efforts: using applied statistics, designing and analysing experiments, providing recommendations
You craft compelling stories with data, driving change among your team and stakeholders
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Data Analytics team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
