Customer Support Specialist, Dutch speaking

We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses.

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About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Customer Support Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

What you can expect

Main tasks and responsibilities:

Represent Bolt in the Netherlands.

Support Bolt’s Ride-hailing users and help them get the most out of our apps.

Support our business partners in daily interactions with our users.

Create loyal fans by showing them we really care.

Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support.

What we expect

About you:

You understand what outstanding customer support looks like and are ready to go the extra mile.

You welcome challenges with an open mind and see them as opportunities.

You are always ready to put customers first and be passionate about helping others.

You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.

You have excellent spoken and written Dutch and English skills, any other language is a plus.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Become part of our Customer Support team

Our Support teams are essential in improving our offers as we communicate with customers and collect feedback. We’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

View team

Why you’ll love it here:

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 500+ cities across 45 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a readiness to work a minimum of 2 days in the office each week to foster strong connections and teamwork

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Apply now and join us to make cities for people, not cars.

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LocationWe can only offer relocation and visa support to Tallinn

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Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt?If you require sponsorship for employment visa status, Bolt will need to process your identity, travel, and working documents before an offer is made to you. By submitting this application you give permission to Bolt to collect and review these documents.

Do you speak near native-level English and Dutch?

What are your salary expectations? (gross, monthly in local currency)

Why do you want to join Bolt? (answer in Dutch)

What will make you successful in this job? (answer in English)

What does great customer service mean to you? (answer in Dutch)

Please answer this client’s e-mail: “Hi, I went to pick up a rider halfway across town and after waiting for like 10 minutes they canceled and I didn’t even get any cancellation fee! I need to be compensated for my fuel and time, fix this!” (answer in Dutch)

Do you require special assistance? (optional)

Bolt is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. If you require assistance with any part of the application or hiring process, please let us know. By answering this question, you are giving Bolt explicit permission to collect and process your disability data for the purpose of accommodating your application process in accordance with our Privacy Notice.

By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application.