Customer Support Specialist

We are looking for a Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2420 gross plus a Bi-Annual bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Location: Tbilisi, GeorgiaView all roles

Apply now

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Learn more

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

What you can expect

Main tasks and responsibilities:

Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction

Successfully support riders/drivers through multiple channels

Create loyal fans by showing them we really care

Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support

Working on other projects aimed at improving our processes and customer experience

Work in rotative shifts: Morning shift (9am-6pm) / Afternoon shift (12pm-9pm) / Evening shift (6pm-3am)

What we expect

About you:

You have at least 2 years of work experience in any customer-facing role

You understand what outstanding customer support looks like and be ready to go the extra mile

You are always ready to put customers first, be passionate about helping others

You have strong communication skills to provide clear and helpful responses to customer queries

You have excellent spoken and written Georgian and English skills

You are passionate about new technologies and ride hailing

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Become part of our Customer Support team

Our Support teams are essential in improving our offers as we communicate with customers and collect feedback. We’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

View team

Why you’ll love it here:

Play a direct role in shaping the future of mobility.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.

Take care of your physical and mental health with our wellness perks.

Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

Apply now and join us to make cities for people, not cars.

First name

Last name

Phone number

Upload your CV

Drop files here to uploador choose from your device

Supported formats: .pdf, .docx (max. file size 5MB)

Why do you want to join Bolt?

Why do you want to work in Customer Support?

Please describe a time when you helped resolve a challenging customer issue. How did you approach the situation, communicate with the customer, and implement any improvements based on the experience?

A customer is frustrated because their issue was not resolved after several attempts, and they feel they are being given the same response each time. After reviewing the case history, you see that previous responses followed the correct process, but the customer is still dissatisfied. How would you address the situation and ensure the customer feels heard and satisfied? (AI generated answers will be rejected)

Do you require special assistance? (optional)

Bolt is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. If you require assistance with any part of the application or hiring process, please let us know. By answering this question, you are giving Bolt explicit permission to collect and process your disability data for the purpose of accommodating your application process in accordance with our Privacy Notice.

By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application.