IT Support Specialist
We are looking for an IT Support Specialist to help our IT systems and tools run smoothly while also supporting and advising team members and colleagues from Bolt!
Location: Tartu, Estonia | Tallinn, EstoniaView all roles
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
As an IT Support Specialist at Bolt, you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.
What you can expect
Main tasks and responsibilities:
Managing access rights in all tools used in Bolt. Issuing and revoking certificates, continuous improvement, and enforcing Bolt's Information Security Policy
Managing and auditing licenses for all software used by Bolt employees
Developing and implementing solutions or best practices to enhance efficiency and documenting the solutions by updating the internal knowledge base with guides and workflows
Helping with onboarding and offboarding people
Responding to and solving help desk tickets and providing support to employees, outsourcers, and franchise partners in a timely manner
Conveying a data-driven approach to prove hypotheses and suggesting improvements
What we expect
About you:
You have previous experience working in a similar role
You have some basic experience with G Suite, Slack, Zoom, Okta or Atlassian
You have an understanding on how to document problems, workflows and create guides
You feel comfortable in learning new things and embrace a bit of a challenge working towards a solution. A workaround sometimes is also a solution
You make data-driven and metric-driven decisions and understand that sometimes you might need a sanity check or a second pair of eyes
You understand the need to ask why and sometimes feel the urge to find a better solution
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Bolt Engineering team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
Apply now and join us to make cities for people, not cars.
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