Staff UX Researcher

We’re looking for a Senior UX Researcher who can effectively balance user-centred and business aspects while negotiating between. You'll play a key role in understanding and translating customers' needs into actionable insights that fuel business growth.

Every day, tens of millions of people across the world use Bolt's ride-hailing service to move around. As the research lead in the Ride-hailing team, you'll be responsible for leading all global user research related to Riders and/or Drivers, which is critical to the business's success.

Location: Tallinn, EstoniaView all roles

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About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

UX Researchers at Bolt deliver critical user insights to unlock business outcomes. You’ll investigate problems that require a deep understanding of the business and a holistic research approach, blending user insights with competitor, market and industry insights.

The scope of research requires rigorous mixed-methods user research, including remote interviews, field visits, surveys, competitor benchmarks, and A/B testing across domains and verticals.

What you can expect

Main tasks and responsibilities:

Regularly proposing user research investigations to uncover new business opportunities.

Helping teams prioritise research needs aligned with their business goals and identifying new business opportunities.

Being responsible for gaining leadership buy-in by presenting findings, connecting research insights to business outcomes, and quantifying value at the product leadership level.

Translating customer insights into quantifiable business opportunities and delivering actionable insights to diverse audiences, from product peers to senior leadership.

Establishing and advocating for the UX research function and collaborating with cross-functional teams.

Empowering and supporting product managers and designers to conduct research activities and collaborate closely with other UXR peers.

What we expect

About you:

You have at least 8 years of mixed-method research experience in two or more commercial environments, preferably in a fast-paced technology or internet-based company with a global set-up.

Having at least 3 years of experience leading (international) research for an entire product area and collaborating directly with product leadership is a strong advantage.

You excel in applying your diverse qualitative and quantitative methods portfolio to strategic and business-critical questions.

You have strong commercial awareness, connecting user insights to business outcomes and influencing teams accustomed to business metrics.

You're adept at distilling complex ideas and creating valuable assets for product and design, including frameworks, use cases, design principles, scenarios, and personas.

You're an excellent communicator, adapting your style to diverse audiences and can build strong relationships with your peers and key decision-makers.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Apply now and join us to make cities for people, not cars.

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Help us to get to know you better as UX Researcher! What was the most complex research study you have delivered so far? Complexity can come from many angles, e.g. research methods applied, data sources included, stakeholders involved, participant sample, etc. - feel free to choose: (optional)

In current and previous roles, have you delivered user research that relied on data sources other than qualitative user research and that included perspectives other than the users’? If yes, please describe briefly: (optional)

In current and previous roles, have you delivered user research that directly impacted business outcomes at a significant scale? If yes, please describe briefly: (optional)

How might you react to a product manager's assertion that business-centric equals user-centric; i.e. generating value for the business inherently entails generating value for the customers, as the former cannot occur without the latter? (optional)

Finally, tell us about your personal research philosophy? 😃 Any revelations about conducting and delivering UX research that you’ve found to be true and important over the course of your career? (optional)

If you have a portfolio or personal website showcasing some of your past work, feel free to include it here (Including any passwords, if any): (optional)

Please note that this is a full-time role based in our HQ in Tallinn, Estonia. If you're not currently in Tallinn, are you open to considering relocation? Please also note that we do not offer fully remote opportunities.

Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt?If you require sponsorship for employment visa status, Bolt will need to process your identity, travel, and working documents before an offer is made to you. By submitting this application you give permission to Bolt to collect and review these documents.

Do you require special assistance? (optional)

Bolt is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. If you require assistance with any part of the application or hiring process, please let us know. By answering this question, you are giving Bolt explicit permission to collect and process your disability data for the purpose of accommodating your application process in accordance with our Privacy Notice.

By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application.

Please be assured that your answers are confidential. All data will be handled anonymously and won’t be linked to you or your application. Your responses will in no way impact your application or opportunity to work with us.By answering the questions above, you authorise us to process your demographic data in accordance with Bolt’s Privacy Notice.

Staff UX Researcher

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Apply now and join us to make cities for people, not cars.

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