We’re looking for an analytical and solutions-oriented Business analyst with a strong drive, great modeling skills, excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Croatia.

Location: Zagreb, CroatiaView all roles

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About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Business Analyst you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will work on analyzing data, identifying trends, generating insights, finding improvement opportunities, leading local operations projects, and working closely with local/cross-functional/HQ stakeholders to support our mission to make Croatian cities more sustainable, accessible and affordable.

What you can expect

Main tasks and responsibilities:

Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.

Identifying trends, risks and improvement opportunities on a local level that may impact the business.

Documenting and optimising business processes to improve operational efficiency and customer experience.

Developing and recommending scenarios and strategies to support strategic planning and forecasting.

What we expect

About you:

You have 1+ years experience in an analytical position.

You are highly analytical and have a data-driven mindset with excellent Excel skills.

You are a strong collaborator with excellent communication skills (both verbal and written) in Croatian and English.

You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.

You have a strong motivation to solve problems creatively and efficiently.

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

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Why you’ll love it here:

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50+ countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Apply now and join us to make cities for people, not cars.

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