Head of Data Analytics, Rides Operations
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Location: Tallinn, EstoniaView all roles
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
As a Head of Data Analytics, Rides Operations, you will play a key role in identifying and executing growth and profitability opportunities, whilst managing the efficiency of the vertical’s operations and financial parameters. You will be the strategic partner for regional management of our Rides vertical as well as executive leadership to guide the development of local operations strategy and growth of business through their lifecycle.
What you can expect
Main tasks and responsibilities:
Operations responsibility - Ownership of the global operations analytics for our ride-hailing vertical, where you will be involved in providing recommendations for business and making decisions around operations to maximize the efficiency of our financial investments.
Roadmap Development & Local Optimisation - Collaborate with our Local Operations, Domain Heads, and Product teams to design our long-term roadmap for Operations analytics in Rides. You will be responsible for deploying self-serve analytics playbooks across all markets and identifying opportunities for localization or further improvement of our playbooks.
Reporting & insights - As a champion of operations analytics in Rides, you will establish a clear understanding of the most impactful marketplace actions and input-output metrics at a local and global level. You will share insights with key stakeholders and take a customer-first approach to define actions, prioritize opportunities and measure impact.
Team management - Lead a large team of 6+ analysts/managers, setting the culture within the Analytics team for Rides and ensuring we hire, retain and grow top-quality talent. This includes setting performance objectives, leading performance management processes, and making organizational decisions.
Process design - Standardise analytics processes across our Rides team, in particular marketplace reporting, input-output metrics and local decisions and requirements. Work with your team to identify the biggest opportunities in processes and tooling to improve the efficiency of output, escalating to other teams to ensure their prioritization.
Stakeholder management - Use your amazing stakeholder management and communication skills to handle expectations and execute strategic decisions together with senior management in HQ and at a local level.
What we expect
About you:
BSc in Mathematics, Economics, Statistics or Business related field.
At least 10 years experience in marketing, growth, incentives and/or customer analytics in a fast-paced tech environment.
At least 5 years of experience building and managing a high-performing analytics team.
Experience in consulting, pricing & incentives strategy, growth and/or marketplace sector is extremely desirable.
Solid grasp of statistics and demonstrated experience with operational dive-deeps and dashboarding. Experience with other experimentation techniques is a plus but not required.
Experience with analytical tools, such as SQL, excel and data visualization tools (e.g. Tableau, Power BI or Looker). Experience with Python or R is a plus.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Data Analytics team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
