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Junior Courier Operations Specialist

We are looking for a Junior Operations Specialist - Couriers Side to help us build our Bolt Food partner operations efforts.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Please note that this is a full-time contract employment opportunity. The monthly gross salary for this role is 1690 GEL.

Probation period: 6 months

Location: Tbilisi, GeorgiaView all roles
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About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Junior Courier Operations Specialist you’ll be responsible for onboarding new partner-couriers, discovering and driving performance improvements.

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to operational problems, and see results of your work each day.

What you can expect
Main tasks and responsibilities:
Effectively communicate with our partner couriers both verbally and in writing
Successfully support partner couriers through multiple channels
Onboard and train our new partner couriers
Support existing partner couriers and solve interesting operational issues
Be a key player in building a support team in a challenging growth environment
Analyse data and monitor our engagement, quality and utilisation metrics to ensure great experience for our users, restaurants and more importantly, couriers.
What we expect
About you:
You are an analytical thinker who loves to solve problems
You are organised and deliver stuff on time
You are a hustler, not stopping after 20 obstacles a day
You have excellent spoken and written Georgian and English skills
You are an owner and proactively find solutions to problems
You are passionate about new technologies and food delivery
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and annual bonuses that lets you focus on doing your best work.
*Some perks may differ depending on your location.

Apply now and join us to make cities for people, not cars.

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