Account Specialist
Bolt Food is looking for a passionate Account Specialist to drive our business, developing, supporting growth of our partner restaurants in the designated area.
Location: Sliema, MaltaView all roles
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
As an Account Specialist you will have a clear understanding of our key business goals and actively support our partners to generate long-term value for our partners on the platform. In addition you also have to be a strong team player and willing to do things outside of the day-to-day work activities - supporting local execution of our global projects through collaboration with the Account Management team in managing business priorities.
Bolt Food currently operates in 12+ countries across Europe & Africa and will expand to more markets in the next few years!
What you can expect
Main tasks and responsibilities:
Regularly communicating with restaurant partners via phone, email, and Zoom to monitor and support their progress towards achieving their business objectives
Collaborating with the Sales and Operations teams to solve day-to-day operational challenges of the accounts you manage
Analysing and monitoring your portfolio of accounts to ensure a good merchant experience and identifying trends, risks, and opportunities for improvement
Negotiating contract conditions and commission rates, upselling new products and marketing campaign plans
What we expect
About you:
1-2 years of experience: preferably in Account Management, Consulting, Business Development, or a related field
You're proficient in English and Maltese and can build professional relationships with business partners using your listening, negotiation and persuasion skills
You’ve demonstrated your ability to meet critical metrics and revenue goals while ensuring successful client results
You have a data-driven, analytical mindset and can efficiently leverage diverse tools to tackle complex challenges
You’re interested in new technologies and food tech and feel comfortable managing multiple projects and processes simultaneously while communicating effectively with multiple stakeholders
Your hands-on work demonstrates a high level of initiative in actively seeking solutions to challenges and a strong sense of ownership
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
