We are seeking an analytical and results-driven Courier Operations Manager to lead and enhance our Bolt Food partner operations. This role is crucial in driving efficiency, performance, and growth within our dynamic team.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract opportunity. The monthly gross salary for this is 3200 GEL + Bi-Annual Bonuses.

Location: Tbilisi, GeorgiaView all roles

Apply now

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Learn more

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Courier Operations Manager, you will be managing a small but highly impactful team to develop and implement strategies to optimize courier operations. This role is highly analytical in nature, and will require monitoring KPIs, analyzing results, noticing trends and running tests to ensure efficient operations.

What you can expect

Main tasks and responsibilities:

Develop and implement strategies to enhance delivery partner operations

Identify and implement process improvements to streamline operations and increase productivity

Track and analyze courier performance metrics to identify areas for improvement and ensure service quality

Monitor demand and supply balance by geographical areas and adjust marketplace settings to ensure optimal distribution of partner couriers to high demand areas

Collaborate with other teams to ensure smooth operations

What we expect

About you:

You are great at making data-driven and metric-driven decisions

You have inspired and lead a team to tangible results

You have a drive for leading initiatives and features till the end, even if the last mile is the hardest

You have excellent written and verbal communication skills in both Georgian and English

You hold a degree in business, economics or a related field

You have at least one year of experience in operations or a related field

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

View team

Why you’ll love it here:

Play a direct role in shaping the future of mobility.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.

Take care of your physical and mental health with our wellness perks.

Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

Apply now and join us to make cities for people, not cars.

First name

Last name

Phone number

Upload your CV

Drop files here to uploador choose from your device

Supported formats: .pdf, .docx (max. file size 5MB)

Why do you want to work at Bolt Food? (optional)

Why do you want to work in Operations team? (optional)

Do you require special assistance? (optional)

Bolt is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. If you require assistance with any part of the application or hiring process, please let us know. By answering this question, you are giving Bolt explicit permission to collect and process your disability data for the purpose of accommodating your application process in accordance with our Privacy Notice.

By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application.

Fill in our Demographic Survey

Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey.

Which gender identity do you most closely identify with? (optional)

FemaleMaleNon-binaryOtherPrefer not to disclose

What is your age? (optional)

Under 2121-2526-3435-4445-5455-6465 or overPrefer not to disclose

Are you a parent, caretaker, or legal guardian of anyone? (optional)

YesNoPrefer not to disclose

Do you live with any disability? (optional)

YesNoPrefer not to disclose

In which country do you currently live? (optional)

EstoniaRomaniaPolandGermanyOther, please specify (country)Prefer not to disclose

Question 1/5

Please be assured that your answers are confidential. All data will be handled anonymously and won’t be linked to you or your application. Your responses will in no way impact your application or opportunity to work with us.By answering the questions above, you authorise us to process your demographic data in accordance with Bolt’s Privacy Notice.